Frequently Asked Questions
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Support
For questions about products including Companion Pets, Games or other general inquiries, please contact us:
Online: You can reach us by clicking here or email us at support@agelessinnovation.com
Phone: (866) 532-8534
Business Hours:
Monday to Thursday - 9:00 AM to 5:00 PM
Friday – 9:00 AM to 1:00 PM
(Eastern Daylight Time)
We will respond to all inquiries as soon as possible. Please note Ageless Innovation is closed for all major holidays.
Joy for All Companion Pets are life-like, interactive pets uniquely designed to bring joy and companionship to older adults and their families. These low-maintenance companions look, feel and sound like the real thing. Joy for All Companion Pets provide the same positive benefits of pet ownership for older adults who may otherwise not be able to have the real thing.
We believe that people of all ages and background would enjoy having a Companion Pet in their lives. Some specific use cases include people who:
- Would enjoy being entertained by and engaging with a life-like pet
- Don’t want to assume the responsibilities and expense of taking care of a real pet
- Aren’t able to take care of a real pet due to living environment or personal circumstances
Companion Pet Cat
15.24 x 9.02 x 10.12 inches
3.9 pounds
Companion Pet Pup
15.24 x 9.02 x 10.12 inches
3.9 pounds
Walker Squawker
3.93 x 1.96 x 3.14 inches
7.8 ounces
In order to help preserve battery life on your pet, when not in use the pet will go into a “sleep mode”. This allows the pet to not use battery while not in use. In order to reactivate the pets, just given them a friendly pet and they will awaken to interact.
The Companion Pet Cats and Pups are powered by 4 C alkaline batteries (included). The Walker Squawker is powered by 3 AAA alkaline batteries (included).
It will vary from user to user depending on how much they interact with their pet.
Yes. The pet cats and pups can be put into On, Mute, or Off mode. To access the switch, open the flap found on the pet’s stomach which is closed by Velcro.
Proper cleaning is essential to ensure safe handling and to avoid damaging the electronics.
To clean your pet:
• Spray fur with Dapple cleaner or similar non-toxic toy cleaner
• Gently wipe fur with a clean, dry towel, and let dry
• Wipe down fur with a disposable germicidal wipe such as PDI Super Sani-Cloth wipes, and let dry
• Brush the entirety of fur with a bristled brush
• Repeat as needed
Ideally each person would have their own pet, however if the pets are in a setting with multiple users we recommend that each person wash and sanitize their hands before and after each use.
Do not soak the fur or place under running water.
Some shedding is to be expected when taken out of the box upon first use. Over time, the shedding will be much less. To lessen shedding, use a lint roller or soft brush before first use.
- To inspire delight, companionship, and engagement
- To give them something positive to share with family and friends
- To provide something for children and grandchildren to enjoy with their elder loved ones when they get together
The fur on our Companion Pets are made from polyester and acrylic and all materials are 100% synthetic.
You can find links to download the instruction manual for each of our pets here: